Return & Refund Policy

At TrueNest Estates, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

The item is damaged, defective, or incorrect
The item is unused, unworn, and in original packaging
The return request is raised within 7 days of delivery

Items must be returned with all original tags, packaging, and accessories intact.

2. Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personal care or hygiene products
Customized or made-to-order products
Items marked as “Non-returnable” on the product page

(Some categories are typically excluded from returns in eCommerce policies)

3. Return Process

To initiate a return:

Contact us at [your email/contact page]
Provide your Order ID and reason for return
Our team will verify and arrange a pickup or guide you for self-shipping

Returns are processed only after product inspection.

4. Refund Policy

Once your return is approved:

Refunds will be initiated within 5–7 business days
The amount will be credited to your original payment method
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet

Refund timelines may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchange under the following conditions:

Product received is damaged, defective, or wrong
Size or variant issues (if applicable)

Exchange requests must be raised within 7 days of delivery.

6. Return Shipping Charges

Free return shipping for damaged, defective, or incorrect items
For other returns (e.g., change of mind), shipping charges may apply

Clearly stating who bears return shipping costs is a key requirement in return policies

7. Cancellation Policy

Orders can be cancelled before dispatch
Once shipped, cancellation is not allowed, but you may request a return after delivery

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider
If still unresolved, reach out to us at [your support email]

9. Important Notes

Refunds may be rejected if the returned item does not meet eligibility criteria
We reserve the right to decline returns in case of misuse of policy
A clear and transparent return policy builds trust and improves customer confidence in online shopping

10. Contact Us

For any questions regarding returns or refunds, contact us:

📧 Email: [your email]
📞 Phone: [your number]
🌐 Website: https://shop.truenestestates.com/

Optional (Recommended Add-on)

You can also add this line at the bottom for legal clarity:

This policy is governed in accordance with the Consumer Protection Act, 2019 and applicable eCommerce rules in India.