Shipping Policy

At TrueNest Estates, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation
Orders are not processed or shipped on Sundays or public holidays
In case of high order volume, processing may be slightly delayed

Providing clear processing timelines helps set accurate customer expectations and reduce confusion

2. Shipping Locations

We currently ship across:

All serviceable locations within India
International shipping (if applicable) will be updated on the website

Our goal is to ensure maximum coverage and reliable delivery across regions.

3. Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping

Delivery time: 3–7 business days

Express Shipping (if available)

Delivery time: 1–3 business days

Delivery timelines may vary depending on your location, courier availability, and external factors. Standard shipping is typically the most cost-effective and widely used option in eCommerce

4. Shipping Charges

Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and size
We may offer free shipping on selected products or minimum order value

Transparent pricing is important, as unclear shipping costs often lead to cart abandonment

5. Order Tracking

Once your order is shipped, you will receive:
- A tracking ID via email/SMS
You can track your order in real-time through the courier partner’s website

Customers expect regular updates and tracking notifications throughout the delivery process

6. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

Weather conditions
Courier or logistics issues
Incorrect shipping address
Remote location delivery constraints

We will keep you informed in case of significant delays.

7. Cash on Delivery (COD)

COD is available on eligible orders
Additional charges may apply
Please ensure availability to receive the order at the time of delivery

Offering both prepaid and COD options improves flexibility and customer experience in India

8. Failed Delivery Attempts

Our courier partner will attempt delivery 2–3 times
If unsuccessful, the order may be returned to us
Re-shipping charges may apply

9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

Contact us within 48 hours of delivery
Provide photos (if applicable) for quick resolution

We will investigate and offer a replacement or refund as per our policy.

10. Address Accuracy

Please ensure that your shipping details are accurate:

Full address
Correct phone number
Pin code

Incorrect details may lead to delays or failed deliveries.

11. Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: [your email]
📞 Phone: [your number]
🌐 Website: https://shop.truenestestates.com/

Final Note

A well-defined shipping policy ensures transparency, builds trust, and improves the overall shopping experience by clearly setting delivery expectations

Want to go further?

I can also:

Add hyperlocal / same-day delivery policy
Customize for specific product categories (fashion, electronics, etc.)
Or combine this with Return Policy + Terms page for legal compliance

Just tell me 👍